Document Type : Article
Authors
1
Master's student in Islamic Studies and Public Administration, Department of Governance, Faculty of Islamic Studies and Management, Imam Sadiq University (AS), Tehran, Iran.
2
Master's student in Islamic Studies and Public Administration, Department of Governance, Faculty of Islamic Studies and Management, Imam Sadiq University (AS), Tehran, Iran
3
3Master student of Islamic Studies and Business Management, Faculty of Islamic Studies and Management, Imam Sadiq University (AS), Tehran, Iran
10.30497/rmg.0622.77528
Abstract
Performance assessment in executive agencies is a vital tool for improving efficiency and effectiveness in the delivery of public services. Inaccurate assessments based on subjective judgments and short-term assessments reduce the credibility of these assessments and fail to provide an accurate picture of the performance of executive agencies. The performance assessment of executive agencies, based on Articles 81 and 82 of the Civil Service Management Act, is conducted annually, and the results are announced in September during the "Shahid Rajaee Festival". This research examines the challenges of implementing performance management in executive agencies according to these articles. Initially, the theoretical foundations of performance management at the organizational level were studied, and selected sources were reviewed and categorized. Subsequently, semi-structured interviews were conducted with 20 experts in performance management from public sector organizations. These experts were identified using the snowball sampling method, considering their scientific, experiential, and perceptual qualifications. The interview data were then subjected to inductive thematic analysis, leading to the identification and analysis of various challenges. The study identified and analyzed the challenges in three main layers: theoretical, legal planning, and implementation. The theoretical layer encompasses conceptual issues and the basic principles of performance assessment, which arise due to the complexity and difficulty of understanding performance across different levels of organizations, managers, and staff. This layer is deep-rooted and foundational, influencing the other layers. The legal and planning layer addresses the legal and planning challenges within executive agencies. The implemental layer involves factors that cause deficiencies or weaknesses in the execution of performance assessments. This research indicates that to improve performance assessments in executive agencies, substantial and coordinated reforms are necessary in all three layers: theoretical, legal, and implemental. Only through these reforms can more accurate and reliable assessments be achieved, thereby enhancing the overall performance of the agencies.
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